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Who knows more about Your Business?

The people who run it or the IT department. No question, right? That’s why failing to communicate business requirements is never an IT issue. It’s a business issue.

We aren’t running IT projects. We’re running business projects that happen to be enabled by technology. And the people who own the process being automated are the ones who know what it needs.

Unfortunately, those people have trouble sharing that knowledge, and the IT team has trouble asking for it. The good news is there’s an easy fix and we can show you.


Sharing a ton of information and hoping you retain some of it isn’t a good way to develop skills or accelerate performance—and we’re after both.

We’ll point out the traps, show you the secrets, and give you the tools to get around the biggest source of IT project failures, but you have to learn how to use them. You’ll never master those skills by listening to us talk. You’ll only become a master by doing.

Our program develops mastery by utilizing a three-phase approach from Cognitive Psychology and Neuroscience that’s three times more effective than sharing information alone.

Phase One introduces the ideas. Phase Two establishes disciplined practice. Phase Three provides individual coaching to correct and refine the areas where each student needs help.

Scroll down to learn more about all three.

Phase One: Introduce the concepts

This is our foundation. It has four parts. Part one explains the frequency, costs and cause of the IT project failures we address. Part two unpacks the neurological factors behind that cause. Part three explains where those factors most often present themselves. Part four provides an overview of our solution. 

The course is designed for executives, IT project leaders, and sponsors; business, process owners, and SME’s; heads of IT, tech team leads, external vendors and consultants; program or project managers and analysts. The course is for anyone interested in improving their ability to define and execute business strategies.

  • 8-10-hour overview
  • Delivered over one or two-days as a live, remote class for one organization; or as hybrid classes over several days with recorded videos plus live, remote sessions for multiple organizations.

Two instructors for all live, remote sessions to provide depth, perspective and greater attention to each participant.

  • Participants, min 10, max 20 in a live, remote class.
  • Min of 10 in hybrid classes.

$1,495 per person.

Phase Two: practice in a controlled environment

Following the introduction, we offer this deep dive workshop for participants to get hands-on experience applying the Process Mining Roadmap (PMR) either to their project or our real-life simulation. The class is divided into a business and tech team. Each side is briefed with information and personas. On day one the tech team uses the PMR to extract as much information as possible form the business. On day two, the roles are reversed. New information is provided, and the exercise continues. The workshop ends with a review of key events, identification of lessons learned and best practices.

The workshop is designed for those taking a leadership or active role in IT projects: program or project managers and analysts; heads of IT, tech team leads, external vendors and consultants; business or process owners, and SME’s.

  • 16-hour workshop
  • Delivered over two consecutive days as a live, remote class.

One instructor for both days of the workshop. All efforts will be made to ensure the instructor is one from the introductory course.

  • Participants, min 6, max 10
  • All participants must have completed the introductory course.
  • $2,695 per person

Phase three: refine with a coach

It’s time to apply what you’ve learned to your own projects. The frequency and duration of coaching is determined by the size of your project and needs. Our intent is to teach you how to fish—not to fish for you—but we will jump in if necessary to help you tackle major challenges. If the time required exceeds our availability, we can suggest qualified partners to augment your team.

Coaching is suggested for those taking a central role in any IT project: IT execs and tech team leads; project managers and analysts; SMEs and process owners. Coaching is required for those wanting to get certified to train and mentor others.

  • 8-16-hours per month
  • Delivered in live, remote, one-on-one, or coach to group sessions as required
  • Scheduled according to the needs of participants and organization

No less than one coach for every five participants. Coaches will be an instructor from the workshop.

  • Min 2, max 10 for a min of 3 months.
  • All participants must have completed the introductory course and workshop.

TBD based upon
time commitment

Spend a little, save a lot

Research consistently shows that every hour spent up front nailing down requirements saves 100 or more later.

It’s the simple stuff that will kill you, but you’ve got to know what to look for. Here’s a few examples of how companies have used our Roadmap.

Global Electronics Manufacturer

6 hours of work to clarify requirements was all it took to fix a sales pipeline tracking issue that had wasted 7 months and $120,000 trying to do the wrong things.

Major US Mortgage Lender

Spending just 50 hours to define requirements saved a critical data warehouse project that had wasted $2 Million and 18 months without delivering any results.

National Healthcare Company

They got creative with the Roadmap and spent 1 month to reverse engineer a supplier’s true costs. That resulted in a savings of $5.4 Million on the renewal of a 3-year contract.

A little knowledge goes a very long way.

solution applicability

Yes, the Process Mining Roadmap is for capturing business requirements, but understanding the business execution lifecycle applies to so much more.

  • IT Projects currently failing or in crisis.
  • Digital transformation efforts.
  • IT Departments and Project Management Offices needing help to capture business requirements, define project scope, identify project stakeholders and risks, and define resource and test requirements.
  • New or existing AI, Machine Learning, or other Data Science initiatives lacking focus or clear objectives.
  • Efforts to define or improve management reporting strategies and align them with the execution priorities of the business.
  • Robotic Process Automation.
  • Six-Sigma, Lean, and Value Stream Process optimization and re-engineering projects.
  • CEOs & CFOs dissatisfied with the production of their IT department or the organization’s return on technology investments.
  • Boards of Directors, Advisory Boards and Executive Teams looking to improve their organization’s ability to plan, communicate and execute business and technology initiatives.
  • CIOs, CTOs, CISOs and IT leaders who want to improve their department’s ability to deliver value to their company.
  • IT leaders, Project Management Offices, System and Business Analysts wanting to improve the success rates of their tech projects.
  • Organizations and departments in crisis, unable to conceive or communicate clear, concise execution strategies, delineations of responsibility, and business objectives.