Some systems, customers and missions are more critical than others. Some errors are a minor inconvenience—others are lethal. Realizing the difference, understanding the impact of each, and knowing how to ensure “mission critical” never fails is Kathy’s domain. She’s spent a career making sure that first responder and emergency systems work first time, every time. When it’s your company’s life—or your job—on the line, she’s the one to talk to.
Kathy is a technology executive with three-plus decades of hands-on experience in the design, development, marketing, sales, implementation, operation and maintenance of large-scale, mission critical systems. As the Director of Information Systems and Software Quality for Motorola, she was responsible for global project management, customer success and implementation of IEEE software development processes. Her efforts allowed Motorola to win the first ever company-wide Malcolm Baldridge Award.
Kathy is an ASQ Six Sigma Black Belt and a Software Engineering Institute Certified Systems Appraiser. She holds certifications in Customer Success Management, Customer Service Specialist and as a Predictive Index Analyst. She holds a BS in Industrial Engineering from the University of Illinois at Urbana-Champaign and a MBA from the Lake Forest Graduate School of Management. She’s on the tennis court when not throwing a ball to her dog in suburban San Diego.